Product issues

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For general feedback, please click here

If you have a product issue, please complete the form below and then click on the send button. Please also keep the product sample in case we have any additional questions.

Phone number should be in the format ###-###-####

Product details

The 10-13 digit code under the bar code. For example, 82100 11313 or 9 419227 012345.

The size of the bottle. For example, 750ml or 1.5 liters.

The type of wine. For example, Chardonnay, Merlot, Cabernet Sauvignon, Zinfandel, etc.

The production code is found on bottle either at the neck of the bottle or just below the label. It starts with a letter followed by numbers. EX: LM2440501 12:24. If you can't find the code please just type 'NA' here. Please keep the bottle as we may want to retrieve it for analysis.

Please click submit once and wait for automatic bounce back

New Zealand/Australia:

45 Station Road, Huapai
PO Box 471, Kumeu,
Auckland,
New Zealand
Tel +64 9 412 6666
Email: info@selaks.co.nz
Hours: Monday – Friday 9am to 5pm

United States:

American Estates Wines, Inc.
19 Hillside Avenue,
Summit,
NJ 07901
Tel: +1 (0) 908 273 5060
Email: wines@eAmericanEstates.com
Website: www.eAmericanEstates.com

UK:

Stevens Garnier
47 West Way,
Oxford,
OX2 0JF
Tel: +44 (0) 1865 263 300
Email: tradesales@stevensgarnier.co.uk
Website: www.stevensgarnier.co.uk


Visit us:
Winery Tastings

Auckland

Map

The Cellar Door,
45 Station Road, Huapai,
Auckland,
New Zealand

Tel: + 64 9 412 6666

Summer Hours

Open for Sales and Tastings
Monday - Sunday 10am – 5pm

Winter Hours

Open for Sales and Tastings
Monday - Sunday 10am – 4pm

Blenheim

Map

The Cellar Door,
Hammerichs Road, R D 3,
Rapaura, Blenheim,
Marlborough,
New Zealand

Tel: + 64 3 570 5252 ext 2

Summer Hours

Open for Sales and Tastings
Monday – Sunday
10am – 5pm

Winter hours

Open for Sales and Tastings
Tuesday to Friday 10am – 5pm
Saturday & Sunday 10am – 4pm